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I hate sales calls, I hate them!

I hate sales calls, I hate them!

 

I am a Realtor and we’re supposed to always answer our phones right? I don’t answer my phone when I’m with a client, or on the phone or after a certain time at night. But when I do answer the phone I want the call to be productive and interesting, and not something that is going to waste my time or cause me to miss a more important call.

 

That’s why I hang up on sales calls. Because I ain't buying what you’re selling, I just got a call from a number in Oregon, suspicious, not really I hear from people all over America. I am in a part of the country, North Carolina where a lot of people are either moving here or are starting to think about it. I received a request for information on my website from a lady in Oregon recently.  

 

So this guy says “Hey Dave, (they always try the, we’re best buds approach) yeah listen I’m on your website (pause, to get me excited) right!” I am a Facebook Specialist...Click! This is my immediate response as soon as I hear,  we’re with Facebook, Google, Trulia, Twitter, Zillow or my favourite “are you accepting any more leads?” Or “ we need an agent to handle all the buyers moving into your zipcode” By the way with Google Analytics I can see in realtime who is on my site and guess what, there was no one from Oregon on my site today.

 

I tried ignoring any weird looking numbers or states that don’t normally call me but that’s not fair to the people who genuinely want information about the area that I know about, so now I hang up, and it feels good because all these snakeoil salesmen are selling is a bag of goods and they will lie to your face to take your money.

 

There is no magic formula, there is no list of anxious buyers waiting to buy homes in your area. You want people to call you, give them a reason to call you, it’s hard work and it can take hours and hours of work before you even make a dent. But save your money, when these clowns call promising pots of gold and premium agent status, remember you are just a number and if you don’t take the bait they have fifty other agents to call today. Spend your money wisely, get a good website either do it yourself or pay a reputable company to do it, (I know one), then you have to constantly add content, keep it fresh, interesting, put yourself in the shoes of the people you are trying to connect with.




Call (919) 601-2268 or email irishdavid2011@gmail .com    

 

 

Comment balloon 154 commentsDavid O'Doherty • March 28 2013 11:41AM

Comments

David, good advice. Usually I cut the call short. You're right, agents should save their money and not be lured by the promises these companies can do for a fee, which is nothing better at all. Thanks for your post today,

Posted by Pamela Seley, Residential Real Estate Agent serving SW RivCo CA (West Coast Realty Division) over 5 years ago

Cold calling is a fact of life for many many decent honorable people out there, me being one of them.

 By " clicking " on them, you are losing out on meeting them and finding out if they can actually help you or not. 

I have my gate keepers to keep the calls at bay, but when they get through, I answer my phone when ever I can, I like to at least show some courtesy to them, give them a shot at pitching me, then I " click " them if they really have nothing of value for me. 

Its a short road that has not turns and valleys in it. 

Bryan

Posted by Bryan Beckstead, KOmKards, Care-Connect-Communicate, on auto pilot, 24/7., Become a KOmKard owner today, ( Start MAXIMIZING the Internet.... Kommunicon.com) over 5 years ago

I got the same call this morning!

Posted by Miriam Dillon, Realtor in Rosemary Beach, SoWal and all of 30A (Rosemary Beach Realty) over 5 years ago

I usually give them a few minutes because that's what we would like someone to give us.  If I'm really not interested I'll let them know early so they can move on and get their daily quota in.

Posted by Marc McMaster, Putting my clients before myself (RE/MAX Centre Realty) over 5 years ago

When people call me, I am polite and I say "no, but thank you for the call" or "tell me more".  When I cold call I don't mind people hanging up on me, it just gets me to the next call quicker.

Posted by Brien Berard, Maryland Real Estate Agents - Laurel Real Estate (Remax Professionals Laurel MD) over 5 years ago
I can't stand the sales calls either. When I try to be polite and say no thank you, here comes all the objection handlers! I think I may start "clicking" them too. ~Marisa
Posted by Demarco & Marisa, "The Choice is Clear!" (Remax Kings Realty) over 5 years ago

Some cold callers are good at real estate and some are only good or thick skinned at cold calling. We are real estate agents will always be needed if we keep our profession professional. I have not had any doctors, accountants, lawyers etc. call and ask me if I needed their services or if my friends did. 

Posted by Steve Davis, Carlsbad CA (Davis Coastal Properties) over 5 years ago

I'm not a fan of sales calls either, but I try to listen for a bit before I tell them, no thank you.  If there is a delay after my "hello?", I immediately hang up before they get a chance to hear my voice.  If they butcher my last name, I know it's a sales call and say, "no thank you".  My husband will actually listen to their entire message before saying, "no thanks", while I cut them off within a few seconds.  But when the shoe is on the other foot, I do feel a little rejection when I'm not given a chance to finish my sentence when I need to make some cold calls myself.  It's a love hate relationship. 

Posted by Lilly Rahbar, Simplistic Staging By LJR (Simplistic Staging By LJR) over 5 years ago

I also hate the sales calls, but most especially the automated ones asking you to wait for a person to come on the line!  Isn't there a DNC list for cellphones!  I'll usually listen for a few minutes - say no- and then no again and finally an emphatic "NO" and then hang up!

Posted by Kat Becker, kat66becker (Keller Williams Realty Elite Partners) over 5 years ago

As a wholesale mortgage Account Executive, it's part of my sales routine. I generally send out several emails as an 'ice-breaker" so when I DO call, my name is not a total blank.  Part of my personal sales philosophy is not to take silence as a "No".

I certainly understand we can all be inundated from time with sales calls. However, you never know when somebody has a product or service you might need!

Posted by Randall Smith, Inside Wholesale/Correspondent Mortgage Lender (Amerisave Mortgage Corp TPO) over 5 years ago

I had one of those calls from Trulia this morning. I have gotten to where I just hang up when they tell me where they are from. You'd think they would get the hint after awhile but, they continue to call. 

Posted by Janice MacMillan, Associate Broker (ERA Joyner Realty) over 5 years ago

see if your cell provider will let you block the number since Verizon does this

Posted by Ron Aguilar, Mortgage & Real Estate Advisor since 1995 (Continental Mortgage) over 5 years ago

That is the reason I don't do cold calls. Only warm calls for me...

Posted by The Derrick Team - Indy Metro Realtors, Your Pet Friendly Realtors (Carpenter Realtors) over 5 years ago

Hi David,

Hallelujah, and Amen.

I realize that everyone needs to make a living, somehow. But one of my biggest - if not THE biggest - frustration with the business of being a Realtor, is this business of paying for "memberships", or "upgrades", or "premium services" that basically give the Seller the tacit permission to try and sell me...more "memberships", "upgrades", or "premium services"! And worse, to take my contact information, and turn over more even more profit by selling it to other "service providers" who then call to try and sell me more "memberships", "upgrades", and "premium services". 

Plus, thse calls invariably come at the most inopportunate moment: I recently thrice inadvertently took a call from a salesperson in an area code in which the Escrow company on an active transaction happened to also be based. The third time I interrupted one conversation in order to take what I thought was the important call from the Escrow officer, or her Closing Assistant, that I had been waiting for, and found myself again with the chipper voice of the eager young salesperson, from the same solicitation, I had to bite back on my temper, and ask not to be called again.

I try to be polite, but brief. I treat cold sales calls the same way I would like to be treated, and the same way I treat prospects. If prospects are seeking my services, they will make, return, or keep contact - without relentless pressure to do so. Conversely, if I am seeking "memberships", "upgrades", or "premium services" - or, for that matter, a new website, online leads, or personalized client gifts - I will initiate the call.

Being active in this business, I have always received enough sales calls, solicitation texts, and prospecting e-mails, thank you very much, for everything from lead generation, to website services, to personalized client gifts. I'm not thrilled about paying for the privilege of receiving any more.

Thank you for the post, and the opportunity to vent. Best wishes for a successful Spring season.

 

Posted by Dale Swanson, Hardworking. High-minded. Straightforward. (California Properties) over 5 years ago

I agree with what you are saying, but I try very hard to let them know I am not interested, before just hanging up!

Posted by Cynthia Streza, Real Estate Professional (Deer Creek Village Realty, LLC) over 5 years ago

I don't cold call, never have and never will. If I'm in the market for something I'll find it. Usually, when I get a cold call trying to sell me something I say "Hey, that sounds really interesting. Hold on a minute so I can devote all my attention to what you have to say". Then I put the phone down and do something productive.

Posted by John Rakoci, North Myrtle Beach Coastal Carolinas (Eagle Realty) over 5 years ago

They're just prospecting! remember that term? Be polite, and say good bye. It feels better than CLICK. Trust me. 

Posted by Jack LeVine, Mid Century Modern Homes and Historic neighborhood (Bella Vegas Homes) over 5 years ago

I am no fan of sales calls either, espeically the recorded voices trying to push some sort of useless program on me...

Posted by Paul Silver, Rhode Island full service real estate firm over 5 years ago

They'll eventually call back if you don't remember to tell them to take you off their call list.

Posted by Jim Pirkle (Harvest Realty LLC) over 5 years ago

You hate them, and so do I.  These telemarketers are soooooo sneaky.  They try everything to get you to stay on the phone, and being buddy buddy is one of their most used ploys.

Posted by Jean Hanley, Specializing in Folks Who Want To Buy/Sell Homes (Coldwell Banker Kivett Teeters) over 5 years ago

I do not like making cold calls, and I do not like receiving them. I can't think of one thing I have ever bought from someone (or some robot) cold calling me.

Posted by Carolyn Roland-Historic Homes For Sale In Delaware and S. Chester County PA, Carolyn Roland, GRI, CRS (Patterson-Schwartz Real Estate) over 5 years ago

I've gotten that Oregon call a few times. After the first time I added the number to my contacts under the name "Do Not Answer". Now when they call - and it's inevitable that they will - guess what? I don't answer!

Posted by Pat & Wayne Harriman, Broker/Owners, Wallingford CT Real Estate (Harriman Real Estate, LLC (203) 672-4499) over 5 years ago

I try to be polite when saying that I am not interested. However, the salespeople will not let it go. They are determined that you want to be at the top of Google, etc. Most of the time I just have to hang up. Yesterday I just let the person talk and talk. Hoping that she would talk herself out! Nope, still had to hang up.

 

Posted by Joyce Mueller (Vanguard Realty, GMAC) over 5 years ago

I always ask early on "is this a sales call?. It is interesting how the telemarketers will twist and contort to do everything but admit it is a sales call.  I then finish with thanks, but please take me off your list.

 

Posted by Laura Moore, Competent ~ Caring ~ Committed (Coldwell Banker) over 5 years ago

I cannot imagine what it must have been like to work as a realtor in the days when agents made cold calls!  Yuk!   If it is real estate related, I sometimes ask the caller to send me an email and I will look at it.   I did make a mistake last year and take out a mobile ad at great expense as I was told that I would be the only agent on that zip code.  Six months later they are now selling ads to other agents! 

Posted by Elizabeth Y. Foulds, Your St Michaels Realtor (Long & Foster Real Estate) over 5 years ago

There is a term called: "do unto others as you would have them to to you" or something like that. I have 32 yrs in the business, for the past 47 days I have done lead generation and have 45 leads thus far.

It hurts real bad when someone is so hateful and hangs up without saying NO Thank you Good Bye.

Often I hear decent people say, no, but Good Luck Dan!

One last week said: "I used to work with you 32 years ago in USAR, you always were a go getter."

Why we have so much violence in the world today, don't you think that type of behavior is where it could begin?

I hope your day is as great as mine

Dan Dee McGinnis

Posted by Dan Dee McGinnis The Pumpkin Man (eXp Realty) over 5 years ago

I"m constantly getting those calls! I, too, ignore them. Sometimes I Google the number to make sure I haven't ignored someone who may be transferring.

Posted by Linda Greco Rich, ABR, SRES, Harford County Specialist (Exit Preferred Realty) over 5 years ago
Me, too, David. Right before reading this post I listened to a message from someone in Kirkland, WA, who saw me on AR. He wants to sell me something to help me generate leads. Glad I didn't answer.
Posted by Kelly Bogan, Your Gateway to the Emerald Valley in Lane County (Equinox Real Estate) over 5 years ago

I don't cold call because I hate being cold called.  I don't answer 800 or similar phone numbers or non-local area codes and I have the sales calls I know set-up as "Do not answer - Trulia" or whatever.  If it is a legitimate call from an out-of-town agent with a referral or an out-of-town client, I would hope they'd leave a voice message and I call them back immediately.  

I don't answer calls when I'm with clients (unless it's something important that I'm waiting for & I forewarn my client).  I also never use call waiting.  Most every sales cold call I get are from companies I am well aware of.  I'll call them if I'm interested.  I haven't been called by an SEO company in a long time - they're usually just filling out the contact forms on my websites (meaning they found my site somehow, right?).

Posted by Judy Orr, SW & Near West Chicago suburbs (HomeSmart Realty Group) over 5 years ago

'Hey Dave"!  I know what you mean!  My husband thinks I'm a bit mean to shut their patter down as quickly as possible, but I have practiced the same scripts they are using and that I refuse to use.  I'm not even crazy about warm calls either

Posted by Marge Draper, REALTOR, Keller Williams Realty, Menlo Park CA (Keller Williams Realty Palo Alto) over 5 years ago

I love one of the features the Ooma system give to block numbers.  They get through once and then I add them to the list.  I have selected the "number disconnected" message.  Works like a charm :)

Posted by John Woodward, Broker - Sarasota Real Estate (Sarasota Real Estate Group) over 5 years ago

hehe I always get a kick out of Salespeople (Realtors, Lenders) who hate other Salespeople calling them. Now you know how a-lot of people view us, when we call!

Posted by Ben Yost - 303-587-4297, FHA, VA, Conventional - Mortgage Loans in De (First Time Home Buyer, Mortgage Rates, Pre-Approval) over 5 years ago
Great topic David! We are all sales people and we use different techniques to get business. I'm the first to agree that the calls can be annoying however, I make a game of it. I want to see how skilled is the person on the other line. I will take them off their script and see how they react. Some are masterful and most are pitiful. I must say though, I am never rude or angry with them. I recognize that the person on the other end of the line is just trying to feed themselves and their families not unlike many of us.
Posted by Kevin Cooper (Cooper & Associates @ Keller Williams Realty) over 5 years ago

Ugh, i hate them too.  i get so many though.  I do usually answer, and as soon as there start their speech, I tell them I am not interested and hang up. I once had a guy call me back and tell me I was unproffessional, for doing that.  Unfortunatley, I cringe when I get ther calls, they always seem to call at the busiest time for me, and it really drives me crazy. 

I understand they are just doing their jobs, and I know how much i hated to make cold calls, in the past, so i am not nasty, just firm and curt. 

Posted by Cathy Wolters, Your Brevard County Property Management Expert (Wolters Realty & Property Management Company) over 5 years ago

I deal only with buyers, most are relocating or buying a winter home,and therefore have to take all calls.

The red flag goes up, when the caller says.."Hi, I'm Bob, how ya doing. I'm on your web site."We all know they don't care at all as to how we are.

If I'm bored, I stop them and ask them which web site. Dead silence usually follows.

Posted by Jon Quist, Tucson's BUYERS ONLY Realtor since 1996 (REALTY EXECUTIVES TUCSON ELITE) over 5 years ago

The ones I love are the ones where the first thing out of the telemarketer's mouth is a lie.  How's that for a basis on which to build a relationship?  

Posted by Brad MacKenzie, Turning Houses into Homes on the South Shore (Brad MacKenzie) over 5 years ago

Hate to say it but I am getting to the point where I agree. I just turn off ringer. Get pitched about 20 times a week. Had enough also.

Posted by Bill Reddington, Destin Florida Real Estate (Re/max Southern Realty) over 5 years ago

Frankly I listen just to see what it's like from time to time on the "other end" of prospecting.

Posted by Doug Rogers, Your Alexandria Louisiana Agent (Bayou Properties) over 5 years ago

I like to make them hang up on me.  I figure that the one thing they do not want to do is waste their time, so I waste it for them.  I string them along and continue to ask them questions and at some point I ask them how confident they are that their system will work.  Of course their system is the best thing in the world and they provide benefit to even the largest companies in the country.  It is just that today they want to help a home inspector.  Yeah Right!!!

 

I tell them that if they are so confident that their system is foolproof that I will agree to use their service and I will pay them out of the proceeds of the business that I can attribute to their service.  They quickly backpedal and try to say that they have to invest hundreds of dollars worth of work to make my web site show up but if I use them I will be on the first page of Google.  I ask them if they are going to take me off of the first page to get me back there.

At that point they start getting frustrated with me any many times ask me why I spent so much time with them if I wasn't interested.  I tell them that they used my phone, interrupted my time without regard for what I might be doing and didn't have any consideration for me so I am glad to take up their time that they are using to try to sell their system and that I do not have any consideration for them.  They do not seem to like that too much.

Posted by Robert Sole (REM Inspections LLC) over 5 years ago

Dan Dee McGinnis - I am under NO obligation to go out of my way to talk to anyone who cold calls me. Just because I have a phone number does not mean you have the right to call me to try and sell me something and waste my time with your BS.  I would never ever ever interrupt someone's day to ask them if they want to work with me. I have more productive things to do. I get leads every day from people who WANT me to contact them.  I don't need to go around harassing people and interrupting whatever they are doing.  Hanging up as soon as I realize what kind of call it is actually *IS* being polite...

Posted by Karen Rice, Northeast PA & Lake Wallenpaupack Home Sales (Davis R. Chant, REALTORS) over 5 years ago

Time is of the essence with these people ... so if you really want to be mean, keep them talking.  Then when they're done ... say no.  If you don't have the time or the patience to pull that off, I say end it quickly.  Typically what I do.  Time is of the essence for me too ...

Congrats on the Feature!

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) over 5 years ago

now the call centers actually have software that cloaks the call to your area code so that yo uthink that it is a local call and are more inclined to answer!!

Posted by Paddy Deighan JD PhD, Paddy Deighan J.D. Ph.D (TimeshareLawyers.pro) over 5 years ago

How do we think homeowners feel when we're soliciting them door-to-door?  It's the next best thing to cold calling, and we don't like having doors slammed in our faces.

Posted by Raymond Denton, Simple Man (Academy Mortgage Corporation) over 5 years ago

Dave, I usually let them say the initial line of their script, then I say, "I am not interested", then I hang up because, at least in my experience, they just keep on talking.

Posted by Kathy Stoltman, Ventura County Real Estate Consultant 805-746-1793 (Rockwood Realty) over 5 years ago

I don't like  sales calls either.  However, I try to make an effort to be courteous because I know they do it for a living. I myself try to get new listings by making calls to expireds or FSBOs sometimes, so I  know it takes a lot of effort and courage to make those calls and it really sucks when someone is nasty to you.  It does not ruin my day to be rejected or to have someone hang up the phone on me, but I always wonder why someone can't  say the same thing in a nicer way.  Life would be much, much better and the world would be a better place if everyone made an effort to be nice to each other.  

Posted by Desiree Lira, Desiree Lira (RE/MAX ADVANCE REALTY) over 5 years ago

I get those just on Mondays and Tuesdays and 90% of them are from OR or AZ. I like to play with them and run rings around them since I usually know more about SEO etc than the guy calling me does.,,,and then after 45s I just hang up. Good times!

Posted by Conor MacEvilly (RE/MAX On Market in Ballard. Seattle) over 5 years ago

David, I agree, I hate those calls also... Great blog post and thank you for the tips!

Posted by EMILIA B COOPER, REALTOR® SFR.NCHSE.AHWD, Short Sales, Foreclosure & Bank Owned Real Estate (LAROSA REALTY) over 5 years ago

Great post I listen and then ask them how they get the leads off of the properties in the area, oh really those are my listings that i worked hard to get on the market so looks like you owe me since you are wanting me to purchase leads off of my own listings really how much did you say you wanted that sounds good to me send that on over a certified check will do just fine.

Posted by Laura Filip, What can we do for you today? (Laura Filip Broker , Opening doors for All Seasons of Life ) over 5 years ago

Like you I ignore these calls and find it very annoying.  I normally tell them "not interested".

Posted by Ava Anderson, Selling Atlanta from A-Z! (A-Z Atlanta Realty ) over 5 years ago

I have now added these numbers into my contacts. When the call "Zillow Sales" pops up and I know not to answer. They never leave messages. This way I never miss a call from an out-of-towner.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) over 5 years ago

Yes cold calls are annoying, but James (30,32) has a point: these people are just doing a job.    It isn't unless/until they get rude that I'll hang up.    If you say no thank you, I'm definitely not interested and please take me off your list, that's usually enough.

Posted by M.C. Dwyer, Santa Cruz Mountains Property Specialist (Century 21 Showcase REALTORs) over 5 years ago

Excellent post. There is no substitute for hard work.

Posted by Mo Khan (Halcyon Process- Business & Life Coaching) over 5 years ago

Hate those calls, too. If I don't recognize the number I often let it go to voice mail; most of them won't leave a message. I have some of these places who call me weekly no matter how often I ask them to stop.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) over 5 years ago

I tell them I have more work than I can handle, they never have a "script" for that!

Posted by Edie Skillen (Legendary Sales, Inc - Pensacola FL) over 5 years ago

Thank you Dave.  I agree.  I'll answer, but "Ooooops no time to talk and don't call me back, please.  I'm very busy."  :)

Posted by Christi Farrington, ~ Your representative in Fairfield County, CT (William Raveis Real Estate - Norwalk, CT) over 5 years ago

I always ask them if they have a house in Kansas City they'd like to sell. No? Well, would you like to buy one here? No? Do you know anyone in Kansas City who wants to buy or sell a house? 

Posted by Maria Morton, Kansas City Real Estate 816-560-3758 (Chartwell Kansas City Realty) over 5 years ago

Knowing that they're calling me on my 800# really bugs me. 

I don't answer calls with no caller I.D. either. 

If I want a product or service, I can find it.  If THEY rank well in Google, I just might call THEM.

 

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) over 5 years ago

This brings two things to mind:

1.  Do unto others... I hate these calls and thats why I DON'T door knock or cold call!  At least we are a business...Poor homeowners oftend didn't solicit ANY of this.  When you do this you are interrupting their day and possibly their work.  When people tell me I should cold call or knock - I tell ask them how THEY would feel if they were a) talking long distance to a client from abroad when someone knocks or b) if they had just gotten their fussy colicy baby down for a nap when the phone or doorbell wakes the child up. 

2. My best recent soliciatation... They claimed they could help me rank better on Google.  I responded that they found me on Google!  They then countered that they found me from one of my paid ads on Google and they wanted to help my organic search.  Just one problem...I don't PAY for Google.  Anytime anyone finds me its organic...Opps.

Posted by Ruthmarie Hicks (Keller Williams NY Realty - 120 Bloomingdale Road #101, White Plains NY 10605) over 5 years ago

Now I tell them I can generate my own leads from my own marketing...Its has been hard work learning lead generation using CL etc...but certainly more profitable than one big Real Estate Guru..and we wont mention who...talked me into their buyer program and thankfully cancelled the program before my term was up...They still call me though with some story thats really the same one as the week before just twisted a little to sound different..finally I asked them to reomove me from their calling list

Posted by Hilary Johnson (Keller Williams) over 5 years ago

David, I'm in the Detroit area. Not too many people are moving from another state to HERE! lol That being said, If it's an 800, 866, 877, etc. number, I'm letting it go to voicemail. Same with most out of state numbers. If I know you, and you're out of state, you're in my phone.

Posted by Eric Michael, Metro Detroit Real Estate Professional 734.564.1519 (Remerica Integrity, Realtors®, Northville, MI) over 5 years ago

I totally agree Dave.  I usually let them get farter into it than I should since I know we are wasting both of our times.

Posted by Jeremy Joslin, Professional Real Estate Marketing and Sales (Coldwell Banker Residential Brokerage) over 5 years ago

Had one of those this afternoon.  It was amazing to me (being new) the BS that flows.  I spent about a minute and just ended the conversation.  Interesting to hear all the responses.  Good post.

Posted by John Wilson, Flagler Beach and Palm Coast FL Specialiast (Flagler Homes and Condos) over 5 years ago

 

David, I totally agree with you. The moment you answer the phone and the cold caller begins talking to you, like you are a long lost friend, you are in trouble.  95% of the time, they do not ask “if you are busy” and start babbling.  At this point I politely say “I’m in the middle of a closing, may I call you back” and they continue to babble, obviously they know zero about the real estate business.   At this point I say, “I will call you later," and hang up, adding their telephone number as a Do Not Answer Contact. 

 

 

Posted by Bette Gottwald, "Bet"on Central PA Real Estate! (UNITED REAL ESTATE | Central PA) over 5 years ago

I have never found the pot of gold at the end of the rainbow. All I do is work, work, work and good stuff comes my way.

Posted by Melissa Zavala, Broker, Escondido Real Estate, San Diego County (Broadpoint Properties) over 5 years ago

My pet peeve is receiving calls on my house number, which is on the "do not call" list.  The avalanche of robo-calls soliciting one thing or another is averagine approximately 3 or 4 daily.  If I hear from Ann of Account Services one more time, I'm going to send a missile back through the phone lines to blow it up!  Our local news station featured that particuar robo-caller and the abuse pummeled on the public by "her."  Yet, the calls continue.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) over 5 years ago

I usually talk about how they can reduce their income tax rate from about 55% to about 23.8% by being inventive.

If they don't immediately ask HOW, I figure that they are:

(1) Too mentally limited to be creative, or

(2) They just love paying double tax and they want to increase their taxes rather than reduce them.

 

Curt Harrington
Certified Tax Specialist -- State Bar of California Board of Legal Specialization
Electrical-Chemical-Mechanical Patent (Intellectual Property) Attorney
(562) 594-9784
PATENTAX_dot_COM

Posted by Curt Harrington over 5 years ago

I used to get upset...but then realized that they're just doing a job like us. Trying to make a living in a tough employment market. I don't buy anything, I just don't let it bother me.

Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) over 5 years ago

I must admit that I have always answered every call.  I am too greedy not to answer. I also listen to the pitch sometime if I am not busy. I think it is fun to listen to some of the outrageous things they say. 

Posted by Tom Bailey (Margaret Rudd & Associates Inc.) over 5 years ago

The calls can be annoying specially when your really busy or in the middle of something.  However, have some profesional respect they are sales people trying to make a living  just like all of us.  I made cold calls for years doing business to business sales it is not easy, but its how you lead generate and get more sales. Granted some of them are terrible and even rude. The majority of them are friendly and nice, there trying to sell you something that they think you need or could help you.  If you're not interested tell them so and move on with you life no use getting upset about it.  I don't know how you generate your leads but how would you like it if someone wrote a blog about how terrible and annoying your lead generation was.    

Posted by Zack King, The Pet Friendly, Eco-Friendly Realtor (Keller Williams) over 5 years ago

I answer all calls... unknown numbers and blocked numbers. If it is an unwanted call, it is very easy to hang up and then place that number in my phone contact as "spam"...never to be answered again. There have been too many important calls that I would have missed.

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) over 5 years ago

Sometimes I use these calls as a live fire excercise in practicing my sales scripts.  
As soon as they say "I was on your site", I start asking questions:

What kind of house are you looking for? | When do you plan to move? | Have you spoken with a mortgage banker? | 
Are you working with a real estate agent? | What is your price range? | How do you feel about Short Sales, HUD homes or REOs?

When they object I stick to the script:  What is that important to you? | When can you come to my office for a consultation? | What is your phone number and email address? | Who do you know that is interested in buying/selling/investing in real estate? | What is their name and number?

Who knows....you might get a Client.

Posted by Richard Arnold, Realtor - Tempe, Chandler, Mesa, Gilbert, Phoenix (Keller Williams Realty East Valley) over 5 years ago

I'll go out on a limb here. .

he or she has kids to feed. .

and that is their job. .

like ours is prospecting. .

if we can not swallow that from our own experiences. .

Its no wonder that very few really lead generate everyday. . 

instead. . they look all over the place  for the next shinny thing to avoid doing it.

Unlike this  salesperson taking teh bull by the horns. . . .

The person that really needs to be hated is the one that gives the scripts. . 

That person must think that Real Estate agents are not bright at all. .

nevertheless. thank you for bringing to light something we all should talk about . .

and perhaps learn from it. 

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) over 5 years ago

Yes, the calls annoy me, especially when I'm in the middle of something or I run for the phone and it's someone trying to sell me something but I know that calling is the best way to get business and that they're trying to make a living like I do so I respectfully tell them that I'm looking for a way to cut my advertising budget.  

Posted by Alyse "Aly" Sands (Village Real Estate Services) over 5 years ago

And we are glad we know you, David! We have been very fortunate that we don't have to depend on cold calling to secure new clients. It's our humble belief that if you produce a dependable product, back it up with superior client care and your work and your clients will help position your business for success. Thank you for yours!

Posted by Bobby Carroll, Real Estate Marketing (Dakno Marketing) over 5 years ago

I know what you feel. Sometimes I cringe when I answer the phone. I also know that the phone calls is what we need to have happen. Sometimes the calls have no meaning and are just a waste of time. You have to follow them through to make sure there is not a pearl hidden in that call.

Posted by Ginger Harper, Your Southport~Oak Island Agent~Brunswick County! (Coldwell Banker Sea Coast Advantage) over 5 years ago

The call seem to never stop.  Trulia has a way of using a local area code and I am not sure how they do that.  After a couple of times, I now reconize the number and after telling them they keep calling on an area code I did NOT want, they simply won't give up.

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) over 5 years ago

If I have the time to "play" with them, I ask all kinds of questions and see what they are willing to offer.  The more times you say no, the more that they have to offer.  Besides, how else are they going to get practice reading their scripts?  Gotta learn somehow.

Posted by Karen Feltman, Relocation Specialist in Cedar Rapids, Iowa (Cedar Rapids/Iowa City, IA KW Legacy Group) over 5 years ago

I think most of us have tried one of these deals at least once, and it never worked out one little bit. 

Posted by Scott Seaton Jr. Bourbonnais Kankakee IL Home Inspector, The Home Inspector With a Heart! (SLS Home Inspections-Bradley Bourbonnais Kankakee Manteno) over 5 years ago

I only pay when  a deal closes, does that work for you? No, then goddbye..................Click.  that is why I donay whe't do cold calls.  I hate them and I am not alone.

Posted by Ric Mills, Integrity, Honesty, and Vast Real Estate Knowledge (Keller Williams Southern Az) over 5 years ago

Yours is an interesting post and there are some interesting comments about being called upon to solicit business to business owners. I don't get emotional over business issues yet, if I can't handle a sales caller how can I handle a negotiation?

Surely, those who can't convert a sales caller into a prospect or referral partner would certainly have a poor performance record, don't you think? If I'm not busy, I'll use the time to practice my trial closing and hard line closing techniques to measure my thresholds.

To make money, we must convert more opportunities by working smarter not harder but if the sales caller doesn't have a compelling message with an exciting benefit, whose responsible for his failure? I think you must blame his company for not training him to be successful, wouldn't you? We should all have reflexive responses for these type of interruptions and if you don't, I can understand why most agents feel the same way as you do with sales callers.

Posted by Kimo Jarrett, Pro Lifestyle Solutions (WikiWiki Realty) over 5 years ago

Oregon.....sounds like those folks selling Bing placements to me. I try to be hospitable if I'm not currently busy. But, when they break in and ask me "Couldn't you use more buyers right now" I take a laugh and take a minute to explain the current San Francisco/Bay Area market to them...I do not need more buyers right now...I need buyers who are willing to understand the current market if they are serious buyers...these are not cold leads but referrals.

Posted by Doug Anderson, Bay Area Real Estate Views (Tucker Associates Real Estate Services) over 5 years ago

Your method of hanging up is hopefully effective.  Calls like that are a major annoyance, especially if your number is on the national DNC list!

Posted by Maureen Bray Portland OR Home Stager ~ Room Solutions Staging, "Staging that Sells Portland Homes" (Room Solutions Staging, Portland OR) over 5 years ago

WOW -- this hit a home run.  We all can relate!!  The "I can get you on first page Google," is met with me laughing and saying "so can I"  . . . click!

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) over 5 years ago
I don't usually entertain sales calls, but a while back I answered a call and this person got upset when I politely told her that I wasn't interested in paying for her service. I said to her that she should learn to be nice and then try a career in real estate...then I hung up!
Posted by Wika Hutchinson, Broker, CRIS, SFR, CDPE over 5 years ago

I avoid calls from unknown numbers - but happen to take one today. Interesting call as I learned few things from the call:

One of them was, never sound scripted!

The next - do not repeat the 'stupid' question to annoy the client/consumer.

Do not try to impose a deadline on decision making (as much as we want to know but...don't force them like, get back to me by Monday otherwise...)

And there were few more. Love these calls - and I avoid it, but if I take it, I make it a point to learn a new technique!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) over 5 years ago

Treat others the way I want to be treated. 

"Thanks for calling. I am not interested. Oh by the way, please remove my phone number from your database. Thank you". The end. 

 

 

Posted by Susan& Charlie Ahern, Owner & Broker, Coronado Real Estate 4 Sale 619-92 (Berkshire Hathaway HomeServices California Properties) over 5 years ago

I have stopped a few calls by saying that I don't need any additionnal buyers leads right now. And I am saying the truth as we have so few properties on the market and sometime need to offer 110% of list price to even get it in front of sellers. I have many ready and willing buyers who can't find anything to purchase... Aloha!

Posted by Monique Ting, Your agent under the sun (INET Realty Honolulu, HI) over 5 years ago

Yes - those calls are kind of like the old game show, "Name That Tune" . . . how many words does it take to tell that this isn't going to be a productive call. In most cases I can do in it 6 words or less. I let them get as far as, "How are you today?" to which I always respond: "Well, I don't know yet. It really depends on what you are trying to sell me." Seems like this always somehow catches them off guard and they have to go 'off script'. When they recover and begin to explain what they are selling/who they are with I simply say, "Thank you for calling. I'm not feeling vey well today. Goodbye." Click!

 

Posted by Keith Whited (RE/MAX Gateway) over 5 years ago

What I've been getting lately is recorded calls. Now why on earth would I want to sit and listen to a recording? I hang up. And now that I recognize some of the numbers I just push the on button, then the off button. Or... push on and then lay the phone on the desk.

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) over 5 years ago

David - I try hard to answer all calls though I do disconnect sales calls like those quickly.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) over 5 years ago

I got one from a Yoodle rep yesterday saying he could put me on the first page of Google - HELLO! I need to advise people in my outgoing voicemail that they are calling the LandlordWhisperer

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 5 years ago

Hi Dave, I on your active rain post right now.. And I am a specialist.. Seriously.. we all get them and they are frustrating

Posted by Scott Fogleman, New Home Team (New Home Team 804-573-9592) over 5 years ago

Hi David: As post #84 mentioned, there are sales calls using local area code these days. Hence, avoiding tele-marketer calls makes it harder. However, it is recognizable once you pick up the phone to distinguish these calls from legitimate customer calls. A dead moment after picking up the phone ensues. I hang up quickly after that.

Posted by Maria Gilda Racelis, Home Ownership is w/in Reach. We Make it Happen! (Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington) over 5 years ago

Yikes! Looks like this is a hot topic with people. It appears I willl be busy this Easter weekend replying to your comments. Thanks everyone. I'll be back

Posted by David O'Doherty, Clayton NC Homes, Raleigh, NC (Raleigh Realty Inc) over 5 years ago

When making a sales call it is important to have something to give to the person you are calling.

Posted by Edward Gilmartin (CRE) over 5 years ago

David,

I get two or three a week and just like you said they have a bag of qualified leads just waiting for an agent. If you say not interested good bye; they keep right on talking. Leaves us no choice... Click.

Posted by Dana Basiliere, Making deals "Happen" (Rossi & Riina Real Estate) over 5 years ago

I hate these calls too.  None of these that I have actually tried have given me more business.

Posted by Chuck Carstensen, Minnesota Real Estate Expert (RE/MAX Results) over 5 years ago

I got a call from an off the wall area code a couple of weeks ago.  

"Hi, I found your profile on the internet, do you still sell real estate in Walnut Creek?"  

"Yes" I answered cautiously.  

"Well, I was looking at your website"

"AND?"  I interrupted.  

"And, I'd like to buy a house." said the sheepish voice on the other end.

"Wait a minute!  You're a regular guy who wants to buy a house?  You're not trying to sell me the top position on Google?"

"No, I'm from Colorado, relocating and I'd like to buy a house"

Thankfully, he's a great guy, I explained how many calls we get every Thursday and Friday that start off just like that.  We laugh a lot about that first call.  We're looking for a home for him now.

Posted by Valerie Crowell, Broker Associate (Keller Williams) over 5 years ago
If you use Google Voice, you can block them (as long as they leave a voice mail) and on their next call your number sounds as if it is disconnected.
Posted by Rick Beal (Coldwell Banker Residential Brokerage) over 5 years ago

I keep getting calls from a 205 number in San Fransisco.  I'm pretty sure they are trying to sell me leads.  I'm not interested.  

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) over 5 years ago
I love Ric's response #81! Adding that one to my book of scripts & dialogues!
Posted by Mitch Muller - Charlotte NC Real Estate, Certified Residential Specialist (ProStead Realty Charlotte, NC CRS SRES mitch@prostead.com) over 5 years ago

OMG.....I can totally relate.

The calls are incredibly annoying - they always seem to come from the northwest and/or California, and they use the same ole, same ole stale/insulting pitches.

"I'm on your website", "are you accepting more leads?" (that's the worst one), blah, blah, blah.

I'm getting very good at ending the call in record time, once I realized I've been trapped!

Great post - Happy Easter!

 

 

Posted by Edith Schreiber, Dallas Area Real Estate (Luxury Homes, Move Up Buyers, 1st Time Homebuyers, New Construction) over 5 years ago

I get calls from 202 apparently in Washington.  I'm in Mississauga Ontario Canada.  We've been told not to answer them as they are fraudsters.  Love you input on web sites, though.  I do my own and put in information that will make sense to all my buyers and sellers.  I get ideas from clients.

Betty Bart

Fine Homes in 905

Posted by Betty Bartusevicius, Fine Homes In 905 (Re/Max Realty Specialists Inc., Brokerage) over 5 years ago

Although sales calls do annoy me, I find them entertaining sometimes.  We make a lot of phone calls to old leads, new leads and past clients everyday so we know how these people feel sometimes.  Although they can be pretty rude and pushy over the phone I sometimes use these calls to kind of role play with objections.  I will answer their questions with obejections, especially lead generation companies that call, and see what they come back at me with.

It is funny when I do this because a lot of them get thrown off so they can't think straight.  They answer with 'ummm" and there are a lot of pauses.  I know they are reading from scripts, so when I deviate away from their comfort zone they don't know what to think.  Next time one of them calls you, have a little fun with it.  You can really learn a lot from these calls and how they answer.  Figuring out what they say that is wrong will help you when you are talking to potential clients.  It is pretty cool to try.

Posted by Michael Janik (Island tradition Properties) over 5 years ago

LOL...Isn`t this just the truth...!!! Here`s a novel response for you : Telemarketer calls the other day, Hi my names so and so and how are you today ? VERY emphatic THAT`S GREAT ! I could hear the usual chatter from the telephone Bank in the background...asked him what company he was with....dead silence...."Im not with a company ", I asked again, he hung up....I called back the # on my caller ID....A bright "This Is...." and I asked which company I was  calling ...response : I`m not with a company , and I don`t feel like talking to you today, I`m sick and I don't have the patience, I was just looking at one of your listings " Disconnect....Hmmm, did a reverse look up, Publishing company in South Florida, same company whose telemarketers have been calling me any old time of the day for the past 2 weeks, have been told repeatedly not to call and Yes, I am on the DNC list.It always astounds me that no one even asks if it`s a convenient tiome to call ?!!! These peole are targeting our area right now as there are new Chamber of Commerce books etc due for renewal. Watch out for them, your caller might still be sick !

Posted by Carole Woodward (ABEK Real Estate) over 5 years ago

They only fool me once. I always add the number of telemarketer calls and robo calls to a "contact" in my phone named "Do Not Answer".

Posted by Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417, Real Service. Real Results. Real Estate (United Real Estate) over 5 years ago

If you get a call that you missed from an unknown area code you can find out if they are time wasters by visiting www.800notes.com and type in the number. Other people have left comments about the nature of the call. I have found a way to avoid most of the calls by saving the number as a telemarketer in my contacts and setting the options to "go direct to voicemail". Voila, my phone doesn't even ring when the repeat number calls.

Posted by Kathy Fuhriman (Bear River Valley Realty) over 5 years ago

The tougher the business and economy gets, the more of these calls that come through.  I tell all of htem that I will only pay referral fees.  I don't pay to play.  I pay for closings, and it is amazing how none of them want to get paid that way.

Posted by Roger Newton (Roger Newton Real Estate) over 5 years ago
I get a guy who calls me from a WY number to sell me our local MT paper. I didn't answer for the first time yesterday because I finally recognized the number. I usually try to respect sales people and be courteous because I am also in sales but it does get old.
Posted by Elisha Grace, Bozeman Montana Loan Officer (Opportunity Mortgage) over 5 years ago

I hate sales calls, yes, I do as well. Usually they are from Trulia or Realtor.com or some web SEO enhancing company. Rather than hang up, I tell them I am with client and can not talk. I figure some Dad or Mom is on the other end trying to make a living as we do. We are in sales, maybe sometimes the people I call wish to hang up.

Posted by John McGlynn, John McGlynn-REALTOR/ABR ( BERKSHIRE HATHAWAY Home Services, Fox & Roach Realtors) over 5 years ago

We all get these and they are SUPER ANNOYING!  I love the "Hey Bryan, this is So Ann So, and I have a buyer client looking to buy in Gardner.  They're pre-approved and need a four bedroom home. Can you help these guys?"  Since I've heard the pitch so many time's I just say "no" and hang up.  But I used to play with them and say "Of Course!"   Then when they want information I would say I just need the information on the buyer and they could send a referral request to my office.  But that's not how it works they say.  Then I'd hang up.  Now it's much quicker and their number lands on my "Do Not Answer" list which goes directly to voice mail. 

Posted by Bryan Tobiason (Keller Williams Partners, Inc.) over 5 years ago

For me, life is too short to be rude or mean to other sales people.  I politely tell them I am not interested and if they do not accept no, then I end the conversation.   Sometimes I will talk to a sales person if they have a good pitch or technique.  So what, it takes a minute out of my day.  And, I might pick up a good technique or better yet, want what they are selling.

As a person myself who has a service to sell, I have to make sales calls, undoubtedly Realtors have to as well.  So I never get it, why another sales person would be rude to a another person making sales.  Is it some sort of revenge?  I guess some sales people don't see themselves as "sales people" but "experts" or "specialists" and feel they are above another person, which gives them the right to be mean to them.

It is definitely bad karma to be mean to another sales person or any person for that matter.  The old bromide remains true, what comes around, goes around.  

Posted by Jim Costello, Purchase Refinance Forida Mortgage, FHA Rehab Tampa Homes (Home Mortgage Lenders, Inc.) over 5 years ago

I remember as a child once when my Dad answered a call during dinner. He listened for a moment then quietly placed the phone on the counter, sat back down and resumed dinner. When he finished he excused himself from the table picked the phone up and politely infromed the soliciter that he was not interested and hung the phone up. My siblings and I practically went into convulsions with laughter.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) over 5 years ago

I actually use the sales calls as a way to develop my ability to say "no."  I think a lot of us could do a better job of it.  So, I listen to the pitch, determine the authenticity and sincerity and then briefly and politely say why I'm not interested (if that is the case).  I do somewhat screen my calls anyway, so I'm typically not going to answer a non-CA call if I'm in the middle of my workday, but when I do get "caught" on a sales call, I deal with it.

I make a lot of calls as well.  They're not usually cold and they're not of the boiler room variety.  But I appreciate a respectful response myself, so I try to provide that to others too.

Posted by Rob Spinosa, Vice President of Mortgage Lending, Marin County (Guaranteed Rate, Marin County, CA) over 5 years ago

LOL thanks for giving me my morning laugh.  I always try to answer my phone and I get at least 3 or 4 of these annoying calls a week.  I have learned to just hang up on them.

Posted by Terry McCarley, REALTOR, SRES, CDPE - Cape Coral, FL (REMAX Realty Team - Cape Coral FL) over 5 years ago
And yet REALTORS are taught to get on that phone and call your sphere! How about those fabulous "Call Nights" when we get together at the office and call our sphere around the dinner hour. I don't like it when it is done to me, so I don't do it! I prefer to stay in touch with my sphere other ways!
Posted by Nan Gagliano, GRI (Baird & Warner) over 5 years ago

I've gotten a lot of them too, usually from Zillow, Google/Yahoo, Realty Trac or some other "lead generation" crap.  I always tell them the same thing:  "I would love to receive more leads and referrals!  I pay 25% at closing....sound good to you?".  Of course they never bite but that usually difuses their sales call ;)

Unrelated, I have friends that live in your neck of the woods.  I'll be sure to follow you and suggest you as a Realtor for them.

Dave

 

Posted by Dave Leiderman, ABR, SFR - Realtor - DE & MD Beaches (Coldwell Banker Residential Brokerage) over 5 years ago

I have a "contact" on my cell phone  First "sales call" Last name "do not answer".  When I get a call from one of those folks I quickly add them to the existing contact then if they call back I KNOW who it is.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) over 5 years ago

Have a positive attitude; have a mirror in front of you. If you're having a bad day, walk around the block or go for a run if that's your montra! It will help put you in a fresh mondset!  Looking forward to speaking with people because you enjoy being a "people person" is part of a salesperson's personality.

Posted by Jim Holder, REALTOR EMERITUS, ABR,ePRO,CNC,SFR, (HomeSmart Connect) over 5 years ago

Good post.  It is annoying getting this calls.  You are correct, if you do your marketing for your listing then you will have plenty of buyers calling you.  There is no need to buy leads.

Posted by Keith Lawrence, ABR, CDPE, SFR, 203K Specialist (RE/MAX Properties) over 5 years ago
Huh, in this profession "REALTOR", real estate agent or sales agent cold calls should be part of the prospecting process. I too don't like when the call to me starts with deception and I let the caller know for that I will not do business with them. I also think the lead gen from them to me is a crap but I dont hang up, I just tell them Im not interested but good luck. I like good karma.
Posted by Michael Blue, REALTOR - 760-889-8877, Encinitas/Carlsbad (Home Smart Realty West) over 5 years ago

Great post.  I get the same annoying calls all the time.  Seems like they have an incredible gift of knowing when you are busy doing something else and interrupt.  Yikes, seems like there is always a line of folks trying to take a piece of our paycheck.

Posted by Vickie Slade, Service You Can Trust ~ Someone You Can Depend On (Colorado Landmark, Realtors) over 5 years ago
My personal favorites are the ones that leave a message saying they've been referred to you. Oh yeah? By whom? What are you looking for? That bit of information is never included. I don't return those calls. However, because I've been in sales all my adult life, I never hang up on a telemarketer. I usually listen for a couple of minutes, thank them for calling and tell them I'm not interested and wish them good luck.
Posted by Debra Hight, Debra Hight (Coldwell Banker United, Realtors) over 5 years ago

Wow. What a pathetic vomit of negativity you spewed at us.

Really,... do you really need to waste our time with your non productive hate?

Get yourself together.

Hate mongering is not attractive.

 

 

Posted by Brad Thomsen, Real Estate Services (Big Bear Realty) over 5 years ago

Great psot and I agree.  i Hate sales calls.  if I need something, I'll call you.  Leads, I have plenty.  Make me #1 on Google, no thanks.  Signs on golfing scores cards, PLEAS go away.  I don't do cold calls and I don't like gettting them.  All my phones are on a don not call ist, and that doesn't seem to help.  I am brtutal and says no and don't call again-Click or let it go to voice mail.

Posted by Ric Mills, Integrity, Honesty, and Vast Real Estate Knowledge (Keller Williams Southern Az) over 5 years ago

One that called me the other day was similar to one you mentioned..."Are you taking on any new business?" I told him I was, but I was not going to pay for any new business. He laughed as I told him goodbye!

Posted by Andrew Herren (Craig Massee Real Estate) over 5 years ago

Having been in corporate sales for 25 years before real estate, my heart goes out to all salespeople, especially those who do phone sales.  I could never be rude.  In fact I try to talk the good ones into becoming real estate agents.  

Posted by Ann Wilkins, Oakland, Berkeley, Piedmont CA (Golden Gate Sotheby's International Realty) over 5 years ago
I just say right away "I don't have a budget for anything". If they keep talking (and most of them won't), I will make that statement again even plainer "I have no money to spend.". But I am polite. Always. At least they have the balls to call. Those who regularly send email solicitations? Delete. And that's why I haven't sent out emails on a regular basis, it's probably just annoying to the recipient but they are too polite to tell us.
Posted by Hella Mitschke Rothwell, Hawaii & California Real Estate Broker ((831) 626-4000) over 5 years ago

I sometimes put the phone on hold and let them wait while I never get back on to them ... or keep asking them questions and leading them on just so I can say no ... and sometimes I just hang up as you do ... depending on what else is going on .... and than I put their phone number in my phone as do not answer

Posted by Lehel Szucs, REALTOR of choice (All Seasons Real Estate, Inc.) over 5 years ago

Yes, the sales calls are a way to keep us brokers humble in our jobs.  We need to learn from them, tweak what we do and go forth.  

When I have time, I actually play a game with them and see how they handle my objections.  Of course, they are reading from a script, and from time to time, I learn something new.  I try at least five objections.

Posted by Terri Woods, Selling Real Estate in San Antonio, Texas & Area (Bexar and Comal Counties) over 5 years ago

So what you are saying is I have a chance! :) 

Love your title rep From Colorado Springs, CO.

Posted by Rich Feasel, Leads? i know where they are! (Fidelity National Title) over 5 years ago

I Love Sales Calls, I love sales calls. I am a salesperson. I learn from people who call me. I want to know what they have that will get me more deals. I love sales calls. 

Posted by Bryant Keefe, Central Tucson Is My Home (Home Smart Advantage Group) over 5 years ago

I agree with those that say, politely tell them NO THANKS, wish them a nice day and hang up. They are just trying to make a living, just as we are. Sales is not for the faint at heart and cold calling is part of the job title. Compassion goes a long way. I do admit, I've had to learn this, as I've matured.

Posted by DAWN COX, Broker-Salesperson, REALTOR, ABR, SRES, RELO, e-PR (Weichert, Realtors) over 5 years ago

As I am in sales myself I try to be more patient.  However, some are better than others.  Many of these are just poor kids out of college in some boilerplate sales office.

Posted by Gene Riemenschneider, Turning Houses into Homes (Home Point Real Estate) over 5 years ago

you have touched a nerve with this one, I like sales and I am seldom rude to other salepeople, unless they are obviously running a scam and then I do confront them and suggest a new profession.  The worst are the marketing companies who collect for popular charities and keep 95% of the proceeds.

Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams fox cities) over 5 years ago

Hi David, we rarely answer our cell.  Our vmail says to call the office directly.  If not and they are serious they will leave a message and we will call them back.

Posted by Bob Miller, The Ocala Dream Team (Keller Williams Cornerstone Realty) over 5 years ago

You know what's weird is that they are getting downright nasty!!!!  Like the Homes.com guy who literally SNARLED at me that I was "complaining about a free service," when I was only trying to explain the trouble I was having with it.  Like the Zillow guy that called the other day and SNARLED at me about why our company owner was advertising on Trulia (and she wasn't), and why not Zillow...  Uh, because you are too rude to make me want to pay you for something I'm already getting for free?

Posted by Victoria CB Trees, Principal Broker (Crater Lake Realty, Inc.) over 5 years ago

PS... I'm in Oregon, but really and truly, it wasn't me that called you!!!!  LOL!

Posted by Victoria CB Trees, Principal Broker (Crater Lake Realty, Inc.) over 5 years ago

They are just trying to make a living and I am polite, but I get off the phone as soon as possible. Then I add the phone # to my Spam list.

I am so glad I do not have to do that kind of work.

Posted by Thomas McCombs (Century 21 HomeStar) over 5 years ago
I also hate to get these kinda calls, but I try to consider the schmuck on the other end. I would hate to have his job and have to meet some kinda quota. The worst ones get the whispered response. Seriously, I say "shhhhhh". They always quit talking. Then I tell them I'm not interested. They are always ready to let me go at that point.
Posted by John Dotson, The experience to get you to the other side! (Preferred Properties of Highlands, Inc. - Highlands, NC) over 5 years ago

I agree with Thomas #141 and John #142.

Although I do not like the sales calls. I find some of their methods entertaining, because we are all salespeople. So the even annoying calls are an OPPORTUNITY to learn what not to do or take a piece of what to do.

Each one of us just wants to make a living. For them, I hope they are at least on a salary base +  ;-)  Joy

Posted by Joy Carter & Jeff Booker Brother and Sister Team, Trust Your Family's Move To Our Expertise! (Keller Williams Parkland/Coral Springs Realty-GreatFloridaHomes Team) over 5 years ago

Agreed! I've started saving the numbers of sales calls in my phone. Marking them "telemarketer", "solicitor", "marketing", etc. Since my phone allows for multiple numbers to be entered per contact, I have several numbers recorded. It has saved me from even bothering to answer more than once.

Posted by Jamie King, Sandusky, OH (Hoty Enterprises, Inc.) over 5 years ago

I can live with sales calls from humans. I am willing to listen to a human being.

But I absolutely hate those autodial calls. I have experienced well over 50 phone calls from one company trying to save me money on the interest rate on my credit cards. I'd like to break their machine.

 

Posted by Warren Schutt, Helping People with Their Moves for over 36 Years (Warren Schutt Real Estate) over 5 years ago

If they ask for me by my FIRST name, I know it's a blind sales call. So my response is, "I'm sorry, but _____ died about a month ago". All apologize...........and many STILL call back.

Posted by Travis "the SOLD man" Parker; Associate Broker, email: Travis@theSOLDman.me / cell: 334-494-7846 (Team Linda Simmons, Enterprise, AL 36330) over 5 years ago

Great post Dave. I am with facebook and... Just kidding. I get two different unsolicited calls. One is we can send you leads. Really is my reply. I would be glad to give you a 25% referral fee upon closing and funding if you or someone in your office is a  Licensed Texas Broker. There reply. No we do this on a monthly fee. Me. But you would make a ton of money on a referral basis. Them. We don't work that way. Me. Have a nice day, "click".

The other is my favorite. I can guarantee you first page on google searches. My reply is Really, ever time. According to Mark Cutts one of the chief inventors of Google's search engine engineers can't guarantee me first page. Good day "click".

 

Posted by Allen Deaver, Allen Deaver (Sky Realty) over 5 years ago

Dave, my kids & husband (also, my partner) made me promise not to answer my phone over the Easter Weekend, unless it was an emergency.  I checked my voicemails, no emergencies.  I had a quiet weekend with many family members.

Posted by Pat & Steve Pribisko (Keller Williams Greater Cleveland West) over 5 years ago

If we really agreed to every sales call, we would either 1) go broke, or 2) be so busy we would not have time to answer the phone for the next sales call!  LOL

Posted by Suzanne Taylor, Home Sales In Corpus Christi, TX (Ultima Real Estate - Corpus Christi) over 5 years ago

I just say, 'no thank you', click. Short and sweet.

Posted by Kim Whiteman, Kim Whiteman (Arizona Real Estate TV) over 5 years ago

I  don't have the heart to just hang up.  Like Kim said, "no thank you.... have a nice day", click.

Posted by Kathy Booth, Setting the Stage, Home Staging and ReDesign Professional (Setting the Stage) over 5 years ago

Pamela, it seems like RE agents are a good target and why not we give them our information and they repackage it and sell it back to us!

Bryan, decent honorable people don't call and lie right off the bat and then continue to lie just to get your money!!

Miriam, sign up?

Marc, I don't have a few minutes and when I did give them the time of day it seems the calls got more frequent.

Brien, I find cold calls to be intrusive and annoying and I want nothing to do with them

Marisa, I'm telling you the one time I let them talk is when they offer nothing but lies and fake promisies.

Steve, great point, advertise and market your product where you're target audience will be and that does not mean AT HOME!!!

Lilly, I dare say when you are cold calling someone it is because you have a service to offer them and it has true value, and you don't lie to your prospective clients. However when I needed a home stager I went on line and found one and now we have a relationship, but it was when I needed the service not the other way round.

Kat, you know there is a LAW against tele marketers calling people who are on the DNC list, just goes to show how the industry is thought of. I'm going to look into that for cell phones.

Randall, again if your product is something that has value and can be a benefit to a prospective client is not what I am talking about here. I am talking about someone lying to me right out of the gate and then trying to sell me something that I know not to be true. And again if I need a service in todays world I go on line or get a referral from someone I trust.

Janice, I add a lot of them to a sales call do not answer list on my phone. Trulia has it's own spot!

Ron, I will look into that, thanks

The Derrick Team, It's hard to believe we still have to put up with them. It's a huge numbers game, they only need a certain few to fall for the trap to  make a fortune.

 

 

 

 

Posted by David O'Doherty, Clayton NC Homes, Raleigh, NC (Raleigh Realty Inc) over 5 years ago

I didn't read everyone's comments but one thing that I do is to always add the inbound number to my contacts for "DNA"....short for "Do Not Answer" and I change the ringtone to a harp.  Then when they call back again (and they always seem to) I'll know from the ringtone that their call is dead on arrival....  ;-)

Posted by Michael J. O'Connor, Eastvale - 951-847-4883 (Diamond Ridge Realty) over 5 years ago

Dale, glad you had the opportunity to get that off your chest

Cynthia, I find if I let them start it's harder to get rid of them.

John, that's my point if i want something I will find it.

Jack, I don't call lying and selling a bunch of nonsense prospecting it's invading!

Paul, "You've one a cruise press one to collect your prize"

Jim, I am looking into the DNC list

Jean, I think with technology, social media, etc they will have to eventually fizzle out...I hope!

Carolyn, cold calls are rude and invasive and that's why there is a law to stop them, watered down law.

Pat & Wayne, I add them when I can but they change states etc.

Joyce, I used to listen to them but I'm too busy and it's rubbish anyway.

Laura, it's always the same offering you everything "are you accepting any buyers at the moment" HA!

Elizabeth, exactly, it's a numbers game they don't have anything to offer.

Dan, do you lie to people and are you selling a bogus product or are you selling something of value ?

Linda, I have done that, and it's coincidence that I had just received an email from a lady in Oregon 

Posted by David O'Doherty, Clayton NC Homes, Raleigh, NC (Raleigh Realty Inc) over 5 years ago

I disagree, I think they are funny. When I have 2 minutes, I try to pick up tips from the good ones that make me laugh and educate bad ones that I can finish their pitch. "Hey I was just looking at your website and I'm so impressed...search engine optimization blah, blah LOL. They must think I'm nuts because I could make a Jehovah witness run from my door, I try to teach them to be better, I guess I just love sales.

Posted by Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D, & Host of Postcards From Success Podcast (Big Block Realty 858.232.8722) about 3 years ago

Thomas... to each his own. I just hang up on them.

Posted by David O'Doherty, Clayton NC Homes, Raleigh, NC (Raleigh Realty Inc) about 3 years ago

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